Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, starting with our people. Join a team where every associate creates meaningful experiences for pets and families. We empower growth with tools, resources, and opportunities in a supportive environment. This Atlanta role fills an active vacancy with full-time impact.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in our Atlanta, GA store.
Key Responsibilities
People Leadership
Facilitate associate experience via training, onboarding, mentoring, coaching, feedback, and performance input. Delegate tasks, lead as Leader on Duty, handle complaints, and celebrate engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across channels, promote events/adoptions/vet clinics, handle live pet sales, cycle counts, online orders, POS backups. Ensure safety, cleanliness, policy compliance, and smooth openings/closings.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, pressure handling, and computer skills. Guide associates without direct reports, acting as key leader.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development for long-term success.
Locations
- Atlanta, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and vet partnerships
- Manage online orders, POS transactions, and customer concerns
- Ensure compliance with policies, handle grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, starting with our people. Join a team where every associate creates meaningful experiences for pets and families. We empower growth with tools, resources, and opportunities in a supportive environment. This Atlanta role fills an active vacancy with full-time impact.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in our Atlanta, GA store.
Key Responsibilities
People Leadership
Facilitate associate experience via training, onboarding, mentoring, coaching, feedback, and performance input. Delegate tasks, lead as Leader on Duty, handle complaints, and celebrate engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across channels, promote events/adoptions/vet clinics, handle live pet sales, cycle counts, online orders, POS backups. Ensure safety, cleanliness, policy compliance, and smooth openings/closings.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, pressure handling, and computer skills. Guide associates without direct reports, acting as key leader.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development for long-term success.
Locations
- Atlanta, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and vet partnerships
- Manage online orders, POS transactions, and customer concerns
- Ensure compliance with policies, handle grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs