Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Bethlehem, GA, fills an active vacancy with real impact on store success and pet parent satisfaction.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and pet parent interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback and direction.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, coaching; validate tasks; lead as Leader on Duty; handle complaints and celebrate engagement.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events, adoptions, sales; handle POS, online orders, cycle counts; ensure safety, cleanliness, and policy compliance; assist other departments.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Grow with a leader in pet care.
Locations
- Bethlehem, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer concerns, POS transactions, online order fulfillment, and Leader on Duty shifts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Bethlehem, GA, fills an active vacancy with real impact on store success and pet parent satisfaction.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and pet parent interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback and direction.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, coaching; validate tasks; lead as Leader on Duty; handle complaints and celebrate engagement.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events, adoptions, sales; handle POS, online orders, cycle counts; ensure safety, cleanliness, and policy compliance; assist other departments.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Grow with a leader in pet care.
Locations
- Bethlehem, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer concerns, POS transactions, online order fulfillment, and Leader on Duty shifts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs