Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Boca Raton, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Boca Raton store.
Key Responsibilities
- People Leadership: Facilitate associate onboarding, training, mentoring, and coaching; delegate tasks, lead as Leader on Duty, address grievances, and celebrate engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online), promote events like adoptions and shot clinics, manage live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associates and provide performance feedback. Passion for pets is a plus!
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, and robust career development. Estimated salary: $38,000-$48,000/year based on Boca Raton market data.
Locations
- Boca Raton, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and inventory cycle counts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Boca Raton, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Boca Raton store.
Key Responsibilities
- People Leadership: Facilitate associate onboarding, training, mentoring, and coaching; delegate tasks, lead as Leader on Duty, address grievances, and celebrate engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online), promote events like adoptions and shot clinics, manage live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associates and provide performance feedback. Passion for pets is a plus!
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, and robust career development. Estimated salary: $38,000-$48,000/year based on Boca Raton market data.
Locations
- Boca Raton, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and inventory cycle counts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs