Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Calgary, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, RRSP matching, paid time off, associate discounts, tuition assistance, and clear career pathing. This is your chance to lead with passion in pet retail.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll uphold PetSmart's vision while sharing oversight of safety, cleanliness, merchandising, and associate engagement. Full-time role with evenings, weekends, and holidays required.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, provide feedback, and recognize top performers.
- Lead as Leader on Duty: delegate tasks, handle complaints, and ensure operational compliance.
- Deliver outstanding pet parent service in-person, phone, or online; promote events, adoptions, and sales.
- Manage live pet welfare, cycle counts, online orders, POS backups, and store standards.
- Support services, maintain safety/cleanliness, and assist other departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets is a plus!
Benefits
Care for yourself and your family (pets included): Health & Wellness coverage, RRSP with match, PTO, discounts, tuition aid, and endless growth opportunities. Join a team that celebrates associates and pets alike!
Locations
- Calgary, Alberta, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Pet Parent Engagementintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer service inquiries, online order fulfillment, and POS transactions
- Delegate tasks, act as Leader on Duty, and address associate concerns
- Ensure compliance with company policies, pet welfare, and brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Calgary, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, RRSP matching, paid time off, associate discounts, tuition assistance, and clear career pathing. This is your chance to lead with passion in pet retail.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll uphold PetSmart's vision while sharing oversight of safety, cleanliness, merchandising, and associate engagement. Full-time role with evenings, weekends, and holidays required.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, provide feedback, and recognize top performers.
- Lead as Leader on Duty: delegate tasks, handle complaints, and ensure operational compliance.
- Deliver outstanding pet parent service in-person, phone, or online; promote events, adoptions, and sales.
- Manage live pet welfare, cycle counts, online orders, POS backups, and store standards.
- Support services, maintain safety/cleanliness, and assist other departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets is a plus!
Benefits
Care for yourself and your family (pets included): Health & Wellness coverage, RRSP with match, PTO, discounts, tuition aid, and endless growth opportunities. Join a team that celebrates associates and pets alike!
Locations
- Calgary, Alberta, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Pet Parent Engagementintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer service inquiries, online order fulfillment, and POS transactions
- Delegate tasks, act as Leader on Duty, and address associate concerns
- Ensure compliance with company policies, pet welfare, and brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs