Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Catonsville, Maryland, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Catonsville store.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks; lead associates as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events like adoptions and shot clinics; manage live pet sales/adoptions; ensure cleanliness and safety; support POS, online orders, and cycle counts.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team passionate about pets!
Locations
- Catonsville, Maryland, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle POS transactions, online order fulfillment, and cycle counts as backup
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Catonsville, Maryland, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Catonsville store.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks; lead associates as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events like adoptions and shot clinics; manage live pet sales/adoptions; ensure cleanliness and safety; support POS, online orders, and cycle counts.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team passionate about pets!
Locations
- Catonsville, Maryland, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle POS transactions, online order fulfillment, and cycle counts as backup
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs