Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Charleston, SC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our core values of innovation, teamwork, and pet-centric service.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent experiences through loyalty programs, promotions, and direct interactions. You'll share oversight of store safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a fast-paced retail setting.
Key Responsibilities
- Facilitate associate training, onboarding, mentoring, and performance feedback; lead as Leader on Duty.
- Deliver outstanding service via phone, in-person, or online; handle concerns and promote events like adoptions and shot clinics.
- Manage live pet sales, adoptions, inventory counts, and online order pickups.
- Ensure store safety, cleanliness, and compliance with policies; respond to pet health issues.
- Operate POS systems, sell merchandise/services, and support departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Must have full-time flexibility, strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but guide associate development and provide feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in pet retail.
Locations
- Charleston, South Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Team leadership and coachingintermediate
- Retail operations managementintermediate
- Sales and promotions executionintermediate
- Inventory and merchandisingintermediate
- Point-of-sale proficiencyintermediate
- Conflict resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks, supervising associates, and resolving issues
- Handle POS transactions, cash management, and pet health emergencies
- Promote services, coordinate vet partnerships, and ensure brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Charleston, SC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our core values of innovation, teamwork, and pet-centric service.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent experiences through loyalty programs, promotions, and direct interactions. You'll share oversight of store safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a fast-paced retail setting.
Key Responsibilities
- Facilitate associate training, onboarding, mentoring, and performance feedback; lead as Leader on Duty.
- Deliver outstanding service via phone, in-person, or online; handle concerns and promote events like adoptions and shot clinics.
- Manage live pet sales, adoptions, inventory counts, and online order pickups.
- Ensure store safety, cleanliness, and compliance with policies; respond to pet health issues.
- Operate POS systems, sell merchandise/services, and support departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Must have full-time flexibility, strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but guide associate development and provide feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in pet retail.
Locations
- Charleston, South Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Team leadership and coachingintermediate
- Retail operations managementintermediate
- Sales and promotions executionintermediate
- Inventory and merchandisingintermediate
- Point-of-sale proficiencyintermediate
- Conflict resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks, supervising associates, and resolving issues
- Handle POS transactions, cash management, and pet health emergencies
- Promote services, coordinate vet partnerships, and ensure brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs