Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Charlotte, NC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and tuition assistance. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Charlotte location.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, and provide feedback for performance, promotions, and discipline.
- Lead pet parent interactions: resolve concerns, promote events like adoptions and shot clinics, handle live pet sales.
- Manage operations: oversee daily tasks, cycle counts, online order pickups, POS backups, and store cleanliness/safety.
- Ensure compliance: uphold policies, report pet health issues, and coordinate opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, and composure under pressure. Proficiency in computers and full availability required. No direct reports, but guide associates and act as supervisor when leaders are absent.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Robust Career Development Opportunities
Apply now for this existing vacancy and elevate your retail career at PetSmart!
Locations
- Charlotte, North Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order fulfillment, POS operations, and cash handling as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe handling of pets and immediate action on health issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Charlotte, NC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and tuition assistance. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Charlotte location.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, and provide feedback for performance, promotions, and discipline.
- Lead pet parent interactions: resolve concerns, promote events like adoptions and shot clinics, handle live pet sales.
- Manage operations: oversee daily tasks, cycle counts, online order pickups, POS backups, and store cleanliness/safety.
- Ensure compliance: uphold policies, report pet health issues, and coordinate opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, and composure under pressure. Proficiency in computers and full availability required. No direct reports, but guide associates and act as supervisor when leaders are absent.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Robust Career Development Opportunities
Apply now for this existing vacancy and elevate your retail career at PetSmart!
Locations
- Charlotte, North Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order fulfillment, POS operations, and cash handling as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe handling of pets and immediate action on health issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs