Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Charlotte, NC role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience: train, onboard, mentor, coach, and provide feedback for reviews, discipline, and promotions. Delegate tasks, validate compliance, lead when managers are absent, address grievances, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions (phone/in-person/online), promote events (adoptions, vet clinics), manage live pet sales/adoptions, support inventory counts, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Transport sick pets to vets as needed; assist other departments.
Experience & Skills
Require 2+ years customer-focused retail experience (leadership preferred), full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Charlotte, North Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates & resolve issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Charlotte, NC role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience: train, onboard, mentor, coach, and provide feedback for reviews, discipline, and promotions. Delegate tasks, validate compliance, lead when managers are absent, address grievances, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions (phone/in-person/online), promote events (adoptions, vet clinics), manage live pet sales/adoptions, support inventory counts, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Transport sick pets to vets as needed; assist other departments.
Experience & Skills
Require 2+ years customer-focused retail experience (leadership preferred), full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Charlotte, North Carolina, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates & resolve issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs