Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Clearwater, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, coaching; validate tasks; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events like adoptions and shot clinics; handle live pet sales/adoptions; prepare online orders; maintain POS/cash accuracy; ensure safety and cleanliness.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail. No direct reports, but guide associates and provide feedback.
Benefits
- Paid weekly with health/wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join our Clearwater team today and make a difference for pets!
Locations
- Clearwater, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store cleanliness, safety for people/pets & merchandising standards
- Manage live pet sales/adoptions, events, online order fulfillment & POS backups
- Act as Leader on Duty: delegate tasks, supervise associates & handle grievances
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Clearwater, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, coaching; validate tasks; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online); promote events like adoptions and shot clinics; handle live pet sales/adoptions; prepare online orders; maintain POS/cash accuracy; ensure safety and cleanliness.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail. No direct reports, but guide associates and provide feedback.
Benefits
- Paid weekly with health/wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join our Clearwater team today and make a difference for pets!
Locations
- Clearwater, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store cleanliness, safety for people/pets & merchandising standards
- Manage live pet sales/adoptions, events, online order fulfillment & POS backups
- Act as Leader on Duty: delegate tasks, supervise associates & handle grievances
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs