Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Clifton Park, NY, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks; lead associates as Leader on Duty; recognize engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, and sales; manage online orders and POS; ensure safety and cleanliness.
- Address pet health issues promptly; support cycle counts and other departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, and composure under pressure. Proficiency in computers and full availability required. No direct reports, but guide associates and provide performance feedback.
Benefits
- Paid weekly with health & wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join us in Clifton Park to make a difference for pets and people!
Locations
- Clifton Park, New York, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and online order fulfillment
- Handle customer concerns, POS transactions, and compliance with policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Clifton Park, NY, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks; lead associates as Leader on Duty; recognize engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, and sales; manage online orders and POS; ensure safety and cleanliness.
- Address pet health issues promptly; support cycle counts and other departments as needed.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, and composure under pressure. Proficiency in computers and full availability required. No direct reports, but guide associates and provide performance feedback.
Benefits
- Paid weekly with health & wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join us in Clifton Park to make a difference for pets and people!
Locations
- Clifton Park, New York, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and online order fulfillment
- Handle customer concerns, POS transactions, and compliance with policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs