Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Conway, SC, fills an active vacancy with full-time positions available now.
Role Overview
As a Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, validate compliance, lead when managers are absent, handle complaints, and celebrate engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, and online. Promote events like adoptions and shot clinics. Oversee live pet sales/adoptions, online pickups, POS backups, inventory counts, and cleanliness. Ensure safety protocols, including pet health responses, and maintain policy compliance.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Conway, South Carolina, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & vet partnerships
- Handle POS transactions, online order fulfillment & cycle counts as backup
- Act as Leader on Duty directing associates & resolving complaints
- Ensure safe environment for pets/associates & respond to pet health issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Conway, SC, fills an active vacancy with full-time positions available now.
Role Overview
As a Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, validate compliance, lead when managers are absent, handle complaints, and celebrate engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, and online. Promote events like adoptions and shot clinics. Oversee live pet sales/adoptions, online pickups, POS backups, inventory counts, and cleanliness. Ensure safety protocols, including pet health responses, and maintain policy compliance.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Conway, South Carolina, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & vet partnerships
- Handle POS transactions, online order fulfillment & cycle counts as backup
- Act as Leader on Duty directing associates & resolving complaints
- Ensure safe environment for pets/associates & respond to pet health issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs