Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Coquitlam, BC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, and opportunities for advancement in pet retail leadership.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds brand standards, and supports store operations. This full-time role shares leadership duties, ensuring safety, cleanliness, and engagement while achieving sales and loyalty targets. Act as Leader on Duty, mentor associates, and promote services like adoptions and vet partnerships.
Key Responsibilities
- People Leadership: Train, coach, and develop associates; delegate tasks; recognize top performers; handle grievances.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events, sales, and loyalty programs; manage online pickups.
- Store Operations: Oversee cleanliness, safety, merchandising; conduct cycle counts; handle POS/cash; support openings/closings.
- Pet Care: Monitor pet health, facilitate adoptions/sales, transport sick pets to vet as needed.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Must have full availability, strong communication, organizational skills, and composure under pressure. PetSmart provides training for success.
Benefits
Health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and career development. Join a team that values your growth and furry family members alike.
Locations
- Coquitlam, British Columbia, Canada
Salary
48,000 - 58,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Pet Parent Engagementintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Coquitlam, BC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. Enjoy weekly pay, comprehensive benefits, and opportunities for advancement in pet retail leadership.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds brand standards, and supports store operations. This full-time role shares leadership duties, ensuring safety, cleanliness, and engagement while achieving sales and loyalty targets. Act as Leader on Duty, mentor associates, and promote services like adoptions and vet partnerships.
Key Responsibilities
- People Leadership: Train, coach, and develop associates; delegate tasks; recognize top performers; handle grievances.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events, sales, and loyalty programs; manage online pickups.
- Store Operations: Oversee cleanliness, safety, merchandising; conduct cycle counts; handle POS/cash; support openings/closings.
- Pet Care: Monitor pet health, facilitate adoptions/sales, transport sick pets to vet as needed.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Must have full availability, strong communication, organizational skills, and composure under pressure. PetSmart provides training for success.
Benefits
Health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and career development. Join a team that values your growth and furry family members alike.
Locations
- Coquitlam, British Columbia, Canada
Salary
48,000 - 58,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Pet Parent Engagementintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs