Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Edmonton role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams and ensuring brand standards.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; provide feedback for reviews/promotions; delegate tasks; resolve complaints; celebrate achievements.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events like adoptions/shot clinics; manage live pet sales; prepare online orders; backup POS/cash handling.
- Operations: Maintain safety/cleanliness; report sick pets; support opening/closing; assist other departments; ensure policy compliance.
Experience & Skills
Seek 2+ years retail/customer service experience (leadership preferred). Full-time flexibility required (evenings/weekends/holidays). Need strong communication, organization, composure under pressure, and computer skills. Guide associates without direct reports.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition aid, and career development. Care for your two- or four-legged family members!
Locations
- Edmonton, Alberta, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store cleanliness, safety & merchandising standards
- Manage live pet sales, adoptions & store events
- Handle POS transactions, online order fulfillment & cycle counts as backup
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Edmonton role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams and ensuring brand standards.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; provide feedback for reviews/promotions; delegate tasks; resolve complaints; celebrate achievements.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events like adoptions/shot clinics; manage live pet sales; prepare online orders; backup POS/cash handling.
- Operations: Maintain safety/cleanliness; report sick pets; support opening/closing; assist other departments; ensure policy compliance.
Experience & Skills
Seek 2+ years retail/customer service experience (leadership preferred). Full-time flexibility required (evenings/weekends/holidays). Need strong communication, organization, composure under pressure, and computer skills. Guide associates without direct reports.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition aid, and career development. Care for your two- or four-legged family members!
Locations
- Edmonton, Alberta, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store cleanliness, safety & merchandising standards
- Manage live pet sales, adoptions & store events
- Handle POS transactions, online order fulfillment & cycle counts as backup
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs