Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Fayetteville, Arkansas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, address complaints, and celebrate engagement to build high-performing teams.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions and shot clinics, handle live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as required.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide performance feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs in a pet-loving culture.
Locations
- Fayetteville, Arkansas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Organizational Skillsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage grievances, and maintain safe environment for pets/people
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Fayetteville, Arkansas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, address complaints, and celebrate engagement to build high-performing teams.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions and shot clinics, handle live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as required.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide performance feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs in a pet-loving culture.
Locations
- Fayetteville, Arkansas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Organizational Skillsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage grievances, and maintain safe environment for pets/people
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs