Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Fort Worth, Texas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Fort Worth location.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, provide feedback, and recognize top performers.
- Deliver outstanding pet parent service in-person, phone, or online; handle concerns and promote events like adoptions and shot clinics.
- Manage live pet sales/adoptions, online orders, POS transactions, and monthly cycle counts.
- Ensure store safety, cleanliness, and compliance; respond to pet health issues and maintain brand standards.
- Lead as Leader on Duty: delegate tasks, supervise associates, address grievances.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associate development and provide performance input.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Career Pathing & Development Opportunities
Apply now for this exciting vacancy at PetSmart Fort Worth!
Locations
- Fort Worth, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Promote merchandise/services, operate POS, conduct cycle counts, ensure safe pet handling
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Fort Worth, Texas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and pet parents!
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Fort Worth location.
Key Responsibilities
- Facilitate associate experience: train, mentor, coach, provide feedback, and recognize top performers.
- Deliver outstanding pet parent service in-person, phone, or online; handle concerns and promote events like adoptions and shot clinics.
- Manage live pet sales/adoptions, online orders, POS transactions, and monthly cycle counts.
- Ensure store safety, cleanliness, and compliance; respond to pet health issues and maintain brand standards.
- Lead as Leader on Duty: delegate tasks, supervise associates, address grievances.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associate development and provide performance input.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Career Pathing & Development Opportunities
Apply now for this exciting vacancy at PetSmart Fort Worth!
Locations
- Fort Worth, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Promote merchandise/services, operate POS, conduct cycle counts, ensure safe pet handling
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs