Why Join PetSmart

PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Fresno, California, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. This posting reflects an active vacancy – join us and advance your career in pet retail!

Role Overview

The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents while upholding PetSmart's vision, mission, values, and strategy. You'll drive loyalty, promotions, and interactions to achieve results, with shared oversight of store safety, cleanliness, merchandising, and associate engagement. Full-time role requiring flexibility for evenings, weekends, and holidays.

Key Responsibilities

People Leadership

Facilitate associate experience through training, onboarding, mentoring, coaching, and feedback. Delegate tasks, lead as Leader on Duty, address complaints, and celebrate achievements to boost engagement.

Brand Integrity & Store Experience

Manage pet parent interactions across phone, in-person, and online channels. Promote events like adoptions, vet partnerships, and shot clinics. Handle live pet sales, online orders, POS backups, inventory counts, and ensure safety/cleanliness standards. Report and transport sick pets as needed.

Experience & Skills

Seeking candidates with 2+ years retail experience in customer-focused settings (leadership preferred). Key skills include strong communication, organization, composure under pressure, computer proficiency, and passion for pets. No direct reports, but guide associates and provide performance input.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, discounts, tuition assistance, career pathing, and development opportunities. Estimated salary: $42,000 - $52,000 annually based on Fresno market data.