Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Glen Mills, PA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring; delegate tasks; lead as Leader on Duty; recognize achievements and handle grievances.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events, adoptions, vet partnerships; manage live pet sales and online pickups.
- Store Operations: Ensure safety for people/pets; maintain cleanliness; conduct cycle counts; operate POS; comply with policies and ethics.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills: customer service, communication, organization, composure under pressure, computer proficiency. No direct reports, but guide associates and provide feedback. Passion for pets a plus!
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team where your growth matters as much as our pets.
Locations
- Glen Mills, Pennsylvania, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, operate POS systems, and ensure accurate cash handling
- Promote services, maintain pet welfare, and support opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Glen Mills, PA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring; delegate tasks; lead as Leader on Duty; recognize achievements and handle grievances.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events, adoptions, vet partnerships; manage live pet sales and online pickups.
- Store Operations: Ensure safety for people/pets; maintain cleanliness; conduct cycle counts; operate POS; comply with policies and ethics.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills: customer service, communication, organization, composure under pressure, computer proficiency. No direct reports, but guide associates and provide feedback. Passion for pets a plus!
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team where your growth matters as much as our pets.
Locations
- Glen Mills, Pennsylvania, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, operate POS systems, and ensure accurate cash handling
- Promote services, maintain pet welfare, and support opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs