Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Green Bay, Wisconsin, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to ensure seamless store experiences.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Handle pet parent interactions across channels; promote events like adoptions and shot clinics; manage live pet sales/adoptions; prepare online orders; maintain POS/cash accuracy; ensure safety and cleanliness.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development opportunities in Green Bay, WI.
Locations
- Green Bay, Wisconsin, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and addressing associate concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Green Bay, Wisconsin, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to ensure seamless store experiences.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Handle pet parent interactions across channels; promote events like adoptions and shot clinics; manage live pet sales/adoptions; prepare online orders; maintain POS/cash accuracy; ensure safety and cleanliness.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development opportunities in Green Bay, WI.
Locations
- Green Bay, Wisconsin, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and opening/closing procedures
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and addressing associate concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs