Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Hamilton, ON role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when on duty; handle complaints; celebrate engagement.
- Brand & Store Experience: Resolve pet parent issues; promote events/adoptions/vet clinics; manage live pet sales; handle online orders/POS; maintain safety/cleanliness; ensure policy compliance.
Experience & Skills
Seek 2+ years retail customer service experience (leadership preferred). Full availability including evenings/weekends/holidays required. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets a plus!
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition aid, and clear career paths. Care for your two- or four-legged family members with warm, fuzzy rewards!
Locations
- Hamilton, Ontario, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Ensure compliance with policies, POS operations, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Hamilton, ON role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when on duty; handle complaints; celebrate engagement.
- Brand & Store Experience: Resolve pet parent issues; promote events/adoptions/vet clinics; manage live pet sales; handle online orders/POS; maintain safety/cleanliness; ensure policy compliance.
Experience & Skills
Seek 2+ years retail customer service experience (leadership preferred). Full availability including evenings/weekends/holidays required. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets a plus!
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition aid, and clear career paths. Care for your two- or four-legged family members with warm, fuzzy rewards!
Locations
- Hamilton, Ontario, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Ensure compliance with policies, POS operations, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs