Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Houston, TX role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via training, onboarding, mentoring, coaching, and feedback for reviews/discipline/promotions. Delegate tasks, lead when LOD, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions (phone/in-person/online), promote events/marketing for adoptions/vet/shot clinics, manage live pet sales/adoptions. Support cycle counts, POS/cash handling, online pickups, store cleanliness/safety, opening/closing, and policy compliance. Report sick pets and transport as needed.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Houston, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle POS transactions, online order fulfillment, and Leader on Duty responsibilities
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Houston, TX role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via training, onboarding, mentoring, coaching, and feedback for reviews/discipline/promotions. Delegate tasks, lead when LOD, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions (phone/in-person/online), promote events/marketing for adoptions/vet/shot clinics, manage live pet sales/adoptions. Support cycle counts, POS/cash handling, online pickups, store cleanliness/safety, opening/closing, and policy compliance. Report sick pets and transport as needed.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Houston, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle POS transactions, online order fulfillment, and Leader on Duty responsibilities
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs