Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Houston, TX, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Houston location.
Key Responsibilities
- People Leadership: Train, mentor, and coach associates; delegate tasks; provide performance feedback; recognize achievements; handle complaints.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events like adoptions and shot clinics; manage live pet sales/adoptions; prepare online orders.
- Store Operations: Maintain safety/cleanliness; conduct cycle counts; operate POS; ensure policy compliance; assist with opening/closing.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. Passion for pets and ability to guide associates without direct reports required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team where your growth matters as much as our pets.
Locations
- Houston, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Ensure safe handling of pets including vet transport if needed
- Support POS operations, cash handling, and cross-departmental tasks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
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Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Houston, TX, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Houston location.
Key Responsibilities
- People Leadership: Train, mentor, and coach associates; delegate tasks; provide performance feedback; recognize achievements; handle complaints.
- Pet Parent Experience: Resolve concerns via phone/in-person/online; promote events like adoptions and shot clinics; manage live pet sales/adoptions; prepare online orders.
- Store Operations: Maintain safety/cleanliness; conduct cycle counts; operate POS; ensure policy compliance; assist with opening/closing.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. Passion for pets and ability to guide associates without direct reports required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs. Join a team where your growth matters as much as our pets.
Locations
- Houston, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Ensure safe handling of pets including vet transport if needed
- Support POS operations, cash handling, and cross-departmental tasks
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs