Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Jacksonville, FL, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Jacksonville store.
Key Responsibilities
- Facilitate associate training, onboarding, mentoring, and performance feedback; delegate tasks and lead as Leader on Duty.
- Enhance pet parent experience through in-person, phone, online interactions; resolve concerns and promote events like adoptions and shot clinics.
- Manage live pet sales/adoptions, online order pickups, POS operations, cycle counts, and merchandise recommendations.
- Ensure store safety, cleanliness, and compliance with policies; report pet health issues and maintain brand standards.
- Support services, opening/closing procedures, and cross-departmental needs.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associates and provide feedback.
Benefits
- Paid weekly with health/wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join us to make a difference for pets and people!
Locations
- Jacksonville, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, operate POS/cash handling, ensure policy compliance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
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Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Jacksonville, FL, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Jacksonville store.
Key Responsibilities
- Facilitate associate training, onboarding, mentoring, and performance feedback; delegate tasks and lead as Leader on Duty.
- Enhance pet parent experience through in-person, phone, online interactions; resolve concerns and promote events like adoptions and shot clinics.
- Manage live pet sales/adoptions, online order pickups, POS operations, cycle counts, and merchandise recommendations.
- Ensure store safety, cleanliness, and compliance with policies; report pet health issues and maintain brand standards.
- Support services, opening/closing procedures, and cross-departmental needs.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication/organizational skills, computer proficiency, and composure under pressure. No direct reports, but guide associates and provide feedback.
Benefits
- Paid weekly with health/wellness coverage
- 401k match and PTO for full-time
- Associate discounts, tuition assistance
- Development and career growth opportunities
Join us to make a difference for pets and people!
Locations
- Jacksonville, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, operate POS/cash handling, ensure policy compliance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs