Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Jefferson City, MO role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead when managers are absent, handle complaints, and celebrate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events like adoptions and clinics, handle live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Jefferson City, Missouri, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Merchandising & Inventory Controlintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication skills (experience)
- Ability to react under pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Manage online order fulfillment, POS transactions, and store events
- Act as Leader on Duty, delegating tasks and addressing associate concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Jefferson City, MO role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead when managers are absent, handle complaints, and celebrate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events like adoptions and clinics, handle live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Jefferson City, Missouri, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Merchandising & Inventory Controlintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication skills (experience)
- Ability to react under pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Manage online order fulfillment, POS transactions, and store events
- Act as Leader on Duty, delegating tasks and addressing associate concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs