Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Katy, Texas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and community impact.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Katy location.
Key Responsibilities
People Leadership
Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize engagement; handle complaints.
Brand Integrity & Store Experience
Deliver outstanding service in-person, phone, or online; promote events, adoptions, and sales; manage online orders and POS; ensure safety, cleanliness, and policy compliance; assist other departments.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and robust development opportunities to fuel your career growth at PetSmart.
Locations
- Katy, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Handle online order fulfillment, POS transactions, and cash management as backup
- Act as Leader on Duty to direct associates, delegate tasks, and resolve issues
- Ensure compliance with company policies, procedures, and code of ethics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Katy, Texas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs. Join a team passionate about pets and community impact.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Katy location.
Key Responsibilities
People Leadership
Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize engagement; handle complaints.
Brand Integrity & Store Experience
Deliver outstanding service in-person, phone, or online; promote events, adoptions, and sales; manage online orders and POS; ensure safety, cleanliness, and policy compliance; assist other departments.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and robust development opportunities to fuel your career growth at PetSmart.
Locations
- Katy, Texas, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Handle online order fulfillment, POS transactions, and cash management as backup
- Act as Leader on Duty to direct associates, delegate tasks, and resolve issues
- Ensure compliance with company policies, procedures, and code of ethics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing
- general: Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs