Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Kirksville, MO role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement. Support services businesses as needed.
Brand Integrity & Store Experience
Handle pet parent interactions across phone, in-person, and online. Promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online pickups, POS backups, and cycle counts. Ensure safety, cleanliness, and policy compliance; report sick pets and transport if needed. Assist other departments and follow opening/closing procedures.
Experience & Skills
Require 2+ years customer-focused retail experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Kirksville, Missouri, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, handle grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Kirksville, MO role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement. Support services businesses as needed.
Brand Integrity & Store Experience
Handle pet parent interactions across phone, in-person, and online. Promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online pickups, POS backups, and cycle counts. Ensure safety, cleanliness, and policy compliance; report sick pets and transport if needed. Assist other departments and follow opening/closing procedures.
Experience & Skills
Require 2+ years customer-focused retail experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational skills. Passion for pets and retail excellence a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Kirksville, Missouri, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, handle grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs