Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Las Vegas role fills an active vacancy with full-time positions offering career advancement in pet retail.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via training, mentoring, coaching, and feedback for performance reviews. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent service across channels, promote events like adoptions and clinics, manage live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as needed.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development. Build your future while making a difference for pets in Las Vegas.
Locations
- Las Vegas, Nevada, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle online order fulfillment, POS transactions, and cycle counts
- Act as Leader on Duty directing associates and resolving complaints
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Las Vegas role fills an active vacancy with full-time positions offering career advancement in pet retail.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of store safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via training, mentoring, coaching, and feedback for performance reviews. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent service across channels, promote events like adoptions and clinics, manage live pet sales/adoptions, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as needed.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development. Build your future while making a difference for pets in Las Vegas.
Locations
- Las Vegas, Nevada, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle online order fulfillment, POS transactions, and cycle counts
- Act as Leader on Duty directing associates and resolving complaints
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs