Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Layton, Utah, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Layton store.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance reviews and growth.
- Lead pet parent interactions: Handle inquiries, promote services, manage online orders, and resolve concerns.
- Drive sales and events: Oversee live pet sales, adoptions, shot clinics, and marketing initiatives.
- Maintain store excellence: Ensure safety, cleanliness, compliance, and accurate inventory cycle counts.
- Operate as key holder: Direct associates, delegate tasks, and manage opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organizational prowess, composure under pressure, and computer proficiency. Passion for pets and customer service is essential—no direct reports, but you'll guide associates effectively.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with match, PTO for full-time, associate discounts, tuition assistance, and robust development opportunities. Shape your future at PetSmart!
Locations
- Layton, Utah, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle online order fulfillment, POS transactions, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Layton, Utah, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Layton store.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance reviews and growth.
- Lead pet parent interactions: Handle inquiries, promote services, manage online orders, and resolve concerns.
- Drive sales and events: Oversee live pet sales, adoptions, shot clinics, and marketing initiatives.
- Maintain store excellence: Ensure safety, cleanliness, compliance, and accurate inventory cycle counts.
- Operate as key holder: Direct associates, delegate tasks, and manage opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organizational prowess, composure under pressure, and computer proficiency. Passion for pets and customer service is essential—no direct reports, but you'll guide associates effectively.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with match, PTO for full-time, associate discounts, tuition assistance, and robust development opportunities. Shape your future at PetSmart!
Locations
- Layton, Utah, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle online order fulfillment, POS transactions, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs