Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Lilburn, Georgia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Deliver outstanding service in-person, phone, or online; promote events like adoptions and shot clinics; manage live pet sales; handle online orders and POS; ensure safety and cleanliness.
Experience & Skills
Ideal candidates bring 2+ years of customer-focused retail experience, with leadership preferred. You'll need full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but you'll guide associates and provide performance input.
Benefits
- Paid weekly with health & wellness coverage
- 401k with company match
- Paid time off, associate discounts, tuition assistance
- Robust development and career growth opportunities
Join us in Lilburn and make a difference for pets every day! (428 words)
Locations
- Lilburn, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle online order fulfillment, POS transactions, and Leader on Duty responsibilities
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Lilburn, Georgia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- People Leadership: Facilitate associate training, onboarding, mentoring, and feedback; delegate tasks; lead as Leader on Duty; recognize top performers.
- Brand Integrity & Store Experience: Deliver outstanding service in-person, phone, or online; promote events like adoptions and shot clinics; manage live pet sales; handle online orders and POS; ensure safety and cleanliness.
Experience & Skills
Ideal candidates bring 2+ years of customer-focused retail experience, with leadership preferred. You'll need full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but you'll guide associates and provide performance input.
Benefits
- Paid weekly with health & wellness coverage
- 401k with company match
- Paid time off, associate discounts, tuition assistance
- Robust development and career growth opportunities
Join us in Lilburn and make a difference for pets every day! (428 words)
Locations
- Lilburn, Georgia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle online order fulfillment, POS transactions, and Leader on Duty responsibilities
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs