Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Milpitas, CA, you'll join a team passionate about creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. Enjoy weekly pay, comprehensive benefits, and a clear career path in pet retail.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service while upholding PetSmart's vision, mission, and values. You'll lead loyalty initiatives, promotions, and store interactions to achieve results, sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement. Support services businesses and validate operational compliance.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online pickups, POS backups, inventory counts, and merchandising. Ensure safety by addressing sick pets, maintaining cleanliness, and following opening/closing procedures.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and pet parents a plus.
Benefits
Competitive pay, paid weekly, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs for long-term success.
Locations
- Milpitas, California, United States
Salary
52,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage complaints, and maintain safe environment for pets/people
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Milpitas, CA, you'll join a team passionate about creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. Enjoy weekly pay, comprehensive benefits, and a clear career path in pet retail.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service while upholding PetSmart's vision, mission, and values. You'll lead loyalty initiatives, promotions, and store interactions to achieve results, sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement. Support services businesses and validate operational compliance.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online pickups, POS backups, inventory counts, and merchandising. Ensure safety by addressing sick pets, maintaining cleanliness, and following opening/closing procedures.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and pet parents a plus.
Benefits
Competitive pay, paid weekly, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs for long-term success.
Locations
- Milpitas, California, United States
Salary
52,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage complaints, and maintain safe environment for pets/people
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs