Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Myrtle Beach role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions across channels, promote events/adoptions, manage live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as needed.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, pressure handling, and computer skills. Passion for pets and pet parents a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Myrtle Beach, South Carolina, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, POS transactions, and ensure policy compliance
- Coordinate store events for adoptions, vet partnerships, and shot clinics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Myrtle Beach role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions across channels, promote events/adoptions, manage live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance. Report sick pets and assist other departments as needed.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in communication, organization, pressure handling, and computer skills. Passion for pets and pet parents a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Myrtle Beach, South Carolina, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates, handle complaints
- Conduct cycle counts, POS transactions, and ensure policy compliance
- Coordinate store events for adoptions, vet partnerships, and shot clinics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs