Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Nashua, NH, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional journey.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks, lead as Leader on Duty, address grievances, and celebrate associate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events for adoptions/vet clinics, handle live pet sales/adoptions, prepare online orders, operate POS, ensure safety/cleanliness, and support opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication/organizational skills, and composure under pressure. No direct reports, but guide associates and provide performance feedback.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k with match, PTO for full-time roles, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Nashua, New Hampshire, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and act as Leader on Duty
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Nashua, NH, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional journey.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching; delegate tasks, lead as Leader on Duty, address grievances, and celebrate associate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events for adoptions/vet clinics, handle live pet sales/adoptions, prepare online orders, operate POS, ensure safety/cleanliness, and support opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication/organizational skills, and composure under pressure. No direct reports, but guide associates and provide performance feedback.
Benefits
Enjoy paid weekly wages, health/wellness benefits, 401k with match, PTO for full-time roles, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Nashua, New Hampshire, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and act as Leader on Duty
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs