Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, starting with our people. Join a team where every associate creates meaningful experiences for pets and families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Newburgh, NY role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via onboarding, mentoring, coaching, and feedback. Delegate tasks, lead when managers are absent, handle complaints, and celebrate achievements to boost engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, online. Promote events like adoptions and clinics. Oversee live pet sales/adoptions, online orders, POS backups, inventory counts. Ensure safety, cleanliness, policy compliance, and smooth openings/closings. Respond to pet health issues promptly.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition aid, and clear career paths with development programs.
Locations
- Newburgh, New York, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Merchandisingintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and customer concerns
- Manage POS transactions, online order fulfillment, and inventory cycle counts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, starting with our people. Join a team where every associate creates meaningful experiences for pets and families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Newburgh, NY role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Facilitate associate experience via onboarding, mentoring, coaching, and feedback. Delegate tasks, lead when managers are absent, handle complaints, and celebrate achievements to boost engagement.
Brand Integrity & Store Experience
Manage pet parent interactions across phone, in-person, online. Promote events like adoptions and clinics. Oversee live pet sales/adoptions, online orders, POS backups, inventory counts. Ensure safety, cleanliness, policy compliance, and smooth openings/closings. Respond to pet health issues promptly.
Experience & Skills
Require 2+ years customer-focused retail experience; leadership preferred. Full-time flexibility essential. Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition aid, and clear career paths with development programs.
Locations
- Newburgh, New York, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Merchandisingintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and customer concerns
- Manage POS transactions, online order fulfillment, and inventory cycle counts
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs