Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Palm Beach Gardens, FL, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Palm Beach Gardens location.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks; lead associates as Leader on Duty; recognize top performers.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, and sales; manage online orders and POS; ensure safety and cleanliness.
- Operational Support: Support services, cycle counts, pet health responses, and opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but guide associate development and provide performance input.
Benefits
- Paid Weekly & PTO for full-time associates
- Health/Wellness coverage & 401k match
- Associate discounts & Tuition Assistance
- Development opportunities & Career pathing
Join us to make a difference for pets and people. Apply now for this existing vacancy!
Locations
- Palm Beach Gardens, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Merchandising & Inventory Controlintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication skills (experience)
- Ability to perform under pressure with organizational detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Coordinate store events, online order fulfillment, and POS transactions as backup
- Act as Leader on Duty, delegating tasks and addressing associate/pet parent concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
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Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Palm Beach Gardens, FL, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our vibrant Palm Beach Gardens location.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks; lead associates as Leader on Duty; recognize top performers.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, and sales; manage online orders and POS; ensure safety and cleanliness.
- Operational Support: Support services, cycle counts, pet health responses, and opening/closing procedures.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but guide associate development and provide performance input.
Benefits
- Paid Weekly & PTO for full-time associates
- Health/Wellness coverage & 401k match
- Associate discounts & Tuition Assistance
- Development opportunities & Career pathing
Join us to make a difference for pets and people. Apply now for this existing vacancy!
Locations
- Palm Beach Gardens, Florida, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Merchandising & Inventory Controlintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication skills (experience)
- Ability to perform under pressure with organizational detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Coordinate store events, online order fulfillment, and POS transactions as backup
- Act as Leader on Duty, delegating tasks and addressing associate/pet parent concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs