Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Peoria, Arizona, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting an active vacancy we're excited to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholding PetSmart's vision, mission, and values. You'll champion loyalty programs, promotions, and interactions store-wide, sharing oversight of safety, cleanliness, merchandising, and associate engagement to achieve targeted results.
Key Responsibilities
- People Leadership: Facilitate associate onboarding, training, mentoring, and coaching; validate task completion; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Resolve pet parent concerns across channels; promote events like adoptions and shot clinics; manage live pet sales/adoptions; handle online orders, POS backups, and inventory counts; ensure safety, cleanliness, and policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide feedback while acting as interim leader.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development to thrive long-term.
Locations
- Peoria, Arizona, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store safety, cleanliness, merchandising & live pet/adoption sales
- Act as Leader on Duty directing associates, delegating tasks & handling grievances
- Manage online order fulfillment, POS transactions & store events like adoptions/shot clinics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Peoria, Arizona, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting an active vacancy we're excited to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholding PetSmart's vision, mission, and values. You'll champion loyalty programs, promotions, and interactions store-wide, sharing oversight of safety, cleanliness, merchandising, and associate engagement to achieve targeted results.
Key Responsibilities
- People Leadership: Facilitate associate onboarding, training, mentoring, and coaching; validate task completion; lead as Leader on Duty; handle complaints and recognize top performers.
- Brand Integrity & Store Experience: Resolve pet parent concerns across channels; promote events like adoptions and shot clinics; manage live pet sales/adoptions; handle online orders, POS backups, and inventory counts; ensure safety, cleanliness, and policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and provide feedback while acting as interim leader.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development to thrive long-term.
Locations
- Peoria, Arizona, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store safety, cleanliness, merchandising & live pet/adoption sales
- Act as Leader on Duty directing associates, delegating tasks & handling grievances
- Manage online order fulfillment, POS transactions & store events like adoptions/shot clinics
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs