Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Philadelphia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our vision, mission, and values.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Philadelphia location.
Key Responsibilities
People Leadership
Facilitate associate training, onboarding, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, address complaints, and celebrate engagement. Provide feedback for performance reviews and support Services businesses.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions and shot clinics, handle live pet sales, prepare online orders, operate POS, maintain cleanliness, and ensure safety—including transporting sick pets to vets. Support cycle counts, merchandising, and policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and act in supervisory capacity.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, career pathing, and development opportunities. Join a team passionate about pets!
Locations
- Philadelphia, Pennsylvania, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle online order fulfillment, POS transactions, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Philadelphia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our vision, mission, and values.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Philadelphia location.
Key Responsibilities
People Leadership
Facilitate associate training, onboarding, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, address complaints, and celebrate engagement. Provide feedback for performance reviews and support Services businesses.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online. Promote events like adoptions and shot clinics, handle live pet sales, prepare online orders, operate POS, maintain cleanliness, and ensure safety—including transporting sick pets to vets. Support cycle counts, merchandising, and policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and act in supervisory capacity.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, career pathing, and development opportunities. Join a team passionate about pets!
Locations
- Philadelphia, Pennsylvania, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle online order fulfillment, POS transactions, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs