Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Plant City, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting an active vacancy we're excited to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholding PetSmart's vision, mission, values, and strategy. You'll champion loyalty programs, promotions, and interactions store-wide while sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty when needed, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experiences through training, onboarding, mentoring, coaching, and feedback for performance reviews or promotions. Delegate tasks, validate compliance, lead as Leader on Duty, address grievances, and celebrate engagement.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online; resolve concerns; promote events like adoptions and shot clinics; manage live pet sales/adoptions; handle online pickups, POS backups, cycle counts; maintain cleanliness/safety standards; ensure policy compliance and safe pet handling.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Plant City, Florida, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle POS transactions, online order fulfillment, and cycle counts as backup
- Act as Leader on Duty directing associates and addressing concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Customer Service Supervisor in Plant City, Florida, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting an active vacancy we're excited to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholding PetSmart's vision, mission, values, and strategy. You'll champion loyalty programs, promotions, and interactions store-wide while sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty when needed, guiding teams without direct reports but providing key feedback.
Key Responsibilities
People Leadership
Facilitate associate experiences through training, onboarding, mentoring, coaching, and feedback for performance reviews or promotions. Delegate tasks, validate compliance, lead as Leader on Duty, address grievances, and celebrate engagement.
Brand Integrity & Store Experience
Deliver outstanding service via phone, in-person, or online; resolve concerns; promote events like adoptions and shot clinics; manage live pet sales/adoptions; handle online pickups, POS backups, cycle counts; maintain cleanliness/safety standards; ensure policy compliance and safe pet handling.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility for evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. Passion for pets and retail excellence required.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Plant City, Florida, United States
Salary
34,000 - 42,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle POS transactions, online order fulfillment, and cycle counts as backup
- Act as Leader on Duty directing associates and addressing concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs