Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Richmond, VA, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, filling an existing vacancy with top talent.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and performance feedback; delegate tasks, resolve grievances, and boost engagement.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events/adoptions/vet partnerships, handle live pet sales, prepare online orders, operate POS, and ensure safety/cleanliness.
- Support services, cycle counts, opening/closing procedures, and cross-department needs while upholding policies.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in a pet-loving culture.
Locations
- Richmond, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Richmond, VA, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, filling an existing vacancy with top talent.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and performance feedback; delegate tasks, resolve grievances, and boost engagement.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events/adoptions/vet partnerships, handle live pet sales, prepare online orders, operate POS, and ensure safety/cleanliness.
- Support services, cycle counts, opening/closing procedures, and cross-department needs while upholding policies.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in a pet-loving culture.
Locations
- Richmond, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Handle live pet sales, adoptions, events, and online order fulfillment
- Ensure compliance with policies, manage grievances, and maintain brand standards
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs