Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Richmond, VA, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, reflecting an active vacancy we're eager to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks, lead as Leader on Duty, and boost engagement through recognition.
- Brand Integrity & Store Experience: Deliver outstanding service in-person, phone, or online; promote events, adoptions, and sales; manage POS, online orders, cycle counts, and cleanliness; ensure safety for associates, pets, and parents.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Richmond, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle POS transactions, online order fulfillment, cycle counts, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Richmond, VA, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, reflecting an active vacancy we're eager to fill.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks, lead as Leader on Duty, and boost engagement through recognition.
- Brand Integrity & Store Experience: Deliver outstanding service in-person, phone, or online; promote events, adoptions, and sales; manage POS, online orders, cycle counts, and cleanliness; ensure safety for associates, pets, and parents.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance input.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- Richmond, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle POS transactions, online order fulfillment, cycle counts, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs