Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in San Diego, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our core values of innovation, teamwork, and pet-centric service.

Role Overview

The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent experiences through loyalty initiatives, promotions, and direct interactions. You'll share oversight of store safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays, offering a dynamic retail leadership position with no direct reports but significant influence on team development.

Key Responsibilities

People Leadership

Facilitate associate onboarding, training, mentoring, and coaching; validate task completion; lead as Leader on Duty; address complaints and celebrate achievements to boost engagement.

Brand Integrity & Store Experience

Handle pet parent interactions across channels; promote events like adoptions and shot clinics; manage live pet sales/adoptions; prepare online orders; maintain POS accuracy; ensure safety and cleanliness standards; support cycle counts and cross-department needs.

Experience & Skills

Seeking candidates with 2+ years retail customer service experience, preferred leadership background, strong communication, organizational skills, composure under pressure, and computer proficiency. Passion for pets and retail excellence is essential.

Benefits

Enjoy paid weekly wages, comprehensive health & wellness coverage, 401k matching, PTO, associate discounts, tuition assistance, and clear career pathing for long-term growth.