Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This San Luis Obispo location has an active vacancy – apply now!
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents, drive loyalty and promotions, and ensure outstanding store experiences. Share oversight of safety, cleanliness, merchandising, and associate engagement while acting as Leader on Duty.
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address grievances, and celebrate team wins to boost engagement.
Brand Integrity & Store Experience
Handle pet parent interactions across phone, in-person, and online. Promote events like adoptions and shot clinics, manage live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, organization, and composure under pressure. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- San Luis Obispo, California, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & composure under pressure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Manage online order fulfillment, POS transactions, and store events
- Act as Leader on Duty: delegate tasks, supervise associates, handle grievances
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This San Luis Obispo location has an active vacancy – apply now!
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents, drive loyalty and promotions, and ensure outstanding store experiences. Share oversight of safety, cleanliness, merchandising, and associate engagement while acting as Leader on Duty.
People Leadership
Facilitate associate onboarding, training, mentoring, and coaching. Delegate tasks, lead when managers are absent, address grievances, and celebrate team wins to boost engagement.
Brand Integrity & Store Experience
Handle pet parent interactions across phone, in-person, and online. Promote events like adoptions and shot clinics, manage live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, organization, and composure under pressure. No direct reports, but guide associates and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs.
Locations
- San Luis Obispo, California, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & composure under pressure (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store safety, cleanliness, merchandising, and live pet/adoption sales
- Manage online order fulfillment, POS transactions, and store events
- Act as Leader on Duty: delegate tasks, supervise associates, handle grievances
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs