Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Schererville, Indiana, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
People Leadership
Facilitate associate experiences via training, onboarding, mentoring, coaching, feedback, and recognition. Delegate tasks, lead teams, address grievances, and support services businesses.
Brand Integrity & Store Experience
Deliver outstanding service across channels, promote events like adoptions and shot clinics, manage live pet sales/adoptions, handle online orders/POS, ensure safety/compliance, maintain cleanliness, and assist other departments.
Key Responsibilities
- Drive pet parent strategies and resolve concerns promptly.
- Validate operational compliance and cycle counts.
- Lead store opening/closing and emergency pet care.
- Promote merchandise, services, and initiatives.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance feedback.
Benefits
- Paid weekly with health/wellness coverage.
- 401k match, PTO, associate discounts.
- Tuition assistance and career growth.
Join us in Schererville for a rewarding role (450+ words).
Locations
- Schererville, Indiana, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer service across phone/in-person/online, POS backups, and order fulfillment
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Schererville, Indiana, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
People Leadership
Facilitate associate experiences via training, onboarding, mentoring, coaching, feedback, and recognition. Delegate tasks, lead teams, address grievances, and support services businesses.
Brand Integrity & Store Experience
Deliver outstanding service across channels, promote events like adoptions and shot clinics, manage live pet sales/adoptions, handle online orders/POS, ensure safety/compliance, maintain cleanliness, and assist other departments.
Key Responsibilities
- Drive pet parent strategies and resolve concerns promptly.
- Validate operational compliance and cycle counts.
- Lead store opening/closing and emergency pet care.
- Promote merchandise, services, and initiatives.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience, preferred leadership background, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and provide performance feedback.
Benefits
- Paid weekly with health/wellness coverage.
- 401k match, PTO, associate discounts.
- Tuition assistance and career growth.
Join us in Schererville for a rewarding role (450+ words).
Locations
- Schererville, Indiana, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure & maintain composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and feedback
- Drive pet parent experience via loyalty programs, promotions, and interactions
- Oversee store safety, cleanliness, merchandising, and operations as Leader on Duty
- Manage live pet sales, adoptions, events, and vet partnerships
- Handle customer service across phone/in-person/online, POS backups, and order fulfillment
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs