Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Shallotte, NC role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when managers are absent; recognize engagement.
- Brand & Store Experience: Handle inquiries (phone/in-person/online); promote events, adoptions, sales; manage online pickups & POS; ensure safety & cleanliness.
Experience & Skills
Seek 2+ years retail customer service experience (leadership preferred). Full-time flexibility required (evenings/weekends/holidays). Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and pet parents a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Grow with PetSmart's development programs.
Locations
- Shallotte, North Carolina, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Merchandisingintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching & feedback
- Drive pet parent experience via loyalty programs & interactions
- Oversee store safety, cleanliness & merchandising standards
- Manage live pet sales, adoptions & store events
- Handle POS transactions, online orders & customer concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Shallotte, NC role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when managers are absent; recognize engagement.
- Brand & Store Experience: Handle inquiries (phone/in-person/online); promote events, adoptions, sales; manage online pickups & POS; ensure safety & cleanliness.
Experience & Skills
Seek 2+ years retail customer service experience (leadership preferred). Full-time flexibility required (evenings/weekends/holidays). Excel in communication, organization, composure under pressure, and computer skills. Passion for pets and pet parents a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Grow with PetSmart's development programs.
Locations
- Shallotte, North Carolina, United States
Salary
32,000 - 38,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Merchandisingintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching & feedback
- Drive pet parent experience via loyalty programs & interactions
- Oversee store safety, cleanliness & merchandising standards
- Manage live pet sales, adoptions & store events
- Handle POS transactions, online orders & customer concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs