Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Smyrna, Tennessee, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. This full-time role shares oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- Facilitate associate experience: train, onboard, mentor, coach, and provide performance feedback.
- Lead pet parent interactions via phone, in-person, or online; resolve concerns and promote services.
- Coordinate events for adoptions, vet partnerships, and shot clinics; handle live pet sales.
- Manage daily tasks, inventory counts, online order pickups, and POS operations.
- Maintain store standards, safety protocols, and cleanliness across sales floor, adoption center, and break areas.
Experience & Skills
Ideal candidates bring 2+ years of retail customer service experience, with leadership preferred. Full-time flexibility for evenings, weekends, and holidays is essential. Proficiency in computers, strong communication, composure under pressure, and organizational skills are key. No direct reports, but guide associates and provide feedback.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, and endless development opportunities.
Locations
- Smyrna, Tennessee, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order pickups, POS transactions, and inventory cycle counts
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Smyrna, Tennessee, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, upholds PetSmart's vision, and achieves targeted results through loyalty, promotions, and store interactions. This full-time role shares oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed.
Key Responsibilities
- Facilitate associate experience: train, onboard, mentor, coach, and provide performance feedback.
- Lead pet parent interactions via phone, in-person, or online; resolve concerns and promote services.
- Coordinate events for adoptions, vet partnerships, and shot clinics; handle live pet sales.
- Manage daily tasks, inventory counts, online order pickups, and POS operations.
- Maintain store standards, safety protocols, and cleanliness across sales floor, adoption center, and break areas.
Experience & Skills
Ideal candidates bring 2+ years of retail customer service experience, with leadership preferred. Full-time flexibility for evenings, weekends, and holidays is essential. Proficiency in computers, strong communication, composure under pressure, and organizational skills are key. No direct reports, but guide associates and provide feedback.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, and endless development opportunities.
Locations
- Smyrna, Tennessee, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Coordinate store events, live pet sales, adoptions, and vet partnerships
- Manage online order pickups, POS transactions, and inventory cycle counts
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including sick pet protocols
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs