Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Stroudsburg, PA role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and interactions store-wide, sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback and support.
Key Responsibilities
People Leadership
Facilitate associate experiences through training, onboarding, mentoring, coaching, and feedback for performance reviews, discipline, and promotions. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions via phone, in-person, or online; promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online orders, POS backups, cycle counts, and merchandising. Ensure safety, cleanliness, and policy compliance across sales floor, adoption center, and facilities. Transport sick pets to vets as needed and assist other departments.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in computer use, communication, pressure handling, organization, and detail orientation. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Grow with a leader in pet care.
Locations
- Stroudsburg, Pennsylvania, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle POS transactions, online order fulfillment, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including vet transport if needed
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Stroudsburg, PA role fills an active vacancy with full-time positions available now.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, values, and strategy. Drive loyalty, promotions, and interactions store-wide, sharing oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback and support.
Key Responsibilities
People Leadership
Facilitate associate experiences through training, onboarding, mentoring, coaching, and feedback for performance reviews, discipline, and promotions. Delegate tasks, lead when managers are absent, address complaints, and celebrate engagement.
Brand Integrity & Store Experience
Handle pet parent interactions via phone, in-person, or online; promote events like adoptions, vet partnerships, and shot clinics. Manage live pet sales/adoptions, online orders, POS backups, cycle counts, and merchandising. Ensure safety, cleanliness, and policy compliance across sales floor, adoption center, and facilities. Transport sick pets to vets as needed and assist other departments.
Experience & Skills
Require 2+ years retail customer service experience; leadership preferred. Full-time flexibility for evenings/weekends/holidays essential. Excel in computer use, communication, pressure handling, organization, and detail orientation. Passion for pets and retail success a plus.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, career pathing, and development programs. Grow with a leader in pet care.
Locations
- Stroudsburg, Pennsylvania, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and marketing initiatives
- Handle POS transactions, online order fulfillment, and cycle counts as backup
- Act as Leader on Duty, delegating tasks and addressing associate concerns
- Ensure safe environment for pets, associates, and customers including vet transport if needed
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs