Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Surrey, BC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our existing vacancy with active hiring underway.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams toward targeted results.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks, resolve grievances, and celebrate achievements to boost engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions across channels, promote events/adoptions/vet partnerships, manage live pet sales, prepare online orders, operate POS, and ensure safety/cleanliness standards.
- Support services, cycle counts, opening/closing, and cross-departmental needs while upholding policies.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associate development.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career development – caring for two-legged and four-legged family members alike!
Locations
- Surrey, British Columbia, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! As a Retail Customer Service Supervisor in Surrey, BC, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our existing vacancy with active hiring underway.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) delivers exceptional service to pet parents, drives loyalty and promotions, and supports store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams toward targeted results.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and feedback; delegate tasks, resolve grievances, and celebrate achievements to boost engagement.
- Brand Integrity & Store Experience: Handle pet parent interactions across channels, promote events/adoptions/vet partnerships, manage live pet sales, prepare online orders, operate POS, and ensure safety/cleanliness standards.
- Support services, cycle counts, opening/closing, and cross-departmental needs while upholding policies.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associate development.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career development – caring for two-legged and four-legged family members alike!
Locations
- Surrey, British Columbia, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, and coordinate store events/marketing
- Handle POS transactions, online order fulfillment, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs