Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Victoria, BC role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; provide feedback for reviews/promotions; lead as Leader on Duty; recognize engagement.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, sales; manage online pickups/POS; ensure safety/cleanliness.
- Support services, cycle counts, policy compliance, and multi-department flexibility.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail. No direct reports, but guide associate growth.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, discounts, tuition aid, and career development – plus warm, fuzzy rewards for you and your pets!
Locations
- Victoria, British Columbia, Canada
Salary
48,000 - 58,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Ensure compliance with policies, POS operations, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Victoria, BC role fills an active vacancy with full-time hours.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; provide feedback for reviews/promotions; lead as Leader on Duty; recognize engagement.
- Brand & Store Experience: Handle pet parent interactions (phone/in-person/online); promote events, adoptions, sales; manage online pickups/POS; ensure safety/cleanliness.
- Support services, cycle counts, policy compliance, and multi-department flexibility.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail. No direct reports, but guide associate growth.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, discounts, tuition aid, and career development – plus warm, fuzzy rewards for you and your pets!
Locations
- Victoria, British Columbia, Canada
Salary
48,000 - 58,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Count Accuracyintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure (experience)
- Strong organizational skills & attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Ensure compliance with policies, POS operations, and opening/closing procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs