Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Washington, PA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Washington, Pennsylvania store.
Key Responsibilities
People Leadership
- Facilitate training, onboarding, mentoring, and coaching; provide feedback for reviews and promotions.
- Delegate tasks, lead associates as Leader on Duty, and resolve complaints.
- Celebrate achievements to boost engagement.
Brand Integrity & Store Experience
- Handle pet parent interactions across phone, in-person, and online; promote events, adoptions, and services.
- Manage live pet sales, cycle counts, POS backups, and online pickups.
- Ensure safety, cleanliness, and policy compliance; assist with openings/closings.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and provide performance input.
Benefits
- Paid weekly with health/wellness coverage and 401k match.
- PTO for full-time, associate discounts, tuition assistance.
- Robust development and career growth opportunities.
Join us to make a difference for pets and people!
Locations
- Washington, Pennsylvania, United States
Salary
35,000 - 45,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates & resolve issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Washington, PA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder/Experience Lead) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays in our Washington, Pennsylvania store.
Key Responsibilities
People Leadership
- Facilitate training, onboarding, mentoring, and coaching; provide feedback for reviews and promotions.
- Delegate tasks, lead associates as Leader on Duty, and resolve complaints.
- Celebrate achievements to boost engagement.
Brand Integrity & Store Experience
- Handle pet parent interactions across phone, in-person, and online; promote events, adoptions, and services.
- Manage live pet sales, cycle counts, POS backups, and online pickups.
- Ensure safety, cleanliness, and policy compliance; assist with openings/closings.
Experience & Skills
Seeking candidates with 2+ years retail experience, leadership preferred. Key skills include strong communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and provide performance input.
Benefits
- Paid weekly with health/wellness coverage and 401k match.
- PTO for full-time, associate discounts, tuition assistance.
- Robust development and career growth opportunities.
Join us to make a difference for pets and people!
Locations
- Washington, Pennsylvania, United States
Salary
35,000 - 45,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory & Cycle Countingintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & exceptional service
- Oversee store safety, cleanliness, merchandising & compliance with policies
- Manage live pet sales, adoptions, events & online order fulfillment
- Act as Leader on Duty: delegate tasks, supervise associates & resolve issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs