Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Westminster, Maryland, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, including tuition assistance and career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to ensure seamless execution of PetSmart's vision.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance reviews and growth.
- Lead pet parent interactions: Handle service via phone, in-person, or online; promote events, adoptions, and sales.
- Ensure brand integrity: Manage online orders, POS transactions, inventory counts, and store cleanliness/safety.
- Support operations: Delegate tasks, address complaints, validate compliance, and assist other departments as needed.
Experience & Skills
Ideal candidates bring 2+ years of customer-focused retail experience, with leadership preferred. Full-time flexibility for evenings, weekends, and holidays is essential. Excel in communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and act as key leader.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Robust Career Pathing & Development
Join us in Westminster and make a difference for pets every day!
Locations
- Westminster, Maryland, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks, handling complaints, and ensuring operational execution
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Westminster, Maryland, you'll create meaningful experiences for pets and their families while advancing your career in a supportive environment. We empower associates with tools, resources, and growth opportunities, including tuition assistance and career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to ensure seamless execution of PetSmart's vision.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance reviews and growth.
- Lead pet parent interactions: Handle service via phone, in-person, or online; promote events, adoptions, and sales.
- Ensure brand integrity: Manage online orders, POS transactions, inventory counts, and store cleanliness/safety.
- Support operations: Delegate tasks, address complaints, validate compliance, and assist other departments as needed.
Experience & Skills
Ideal candidates bring 2+ years of customer-focused retail experience, with leadership preferred. Full-time flexibility for evenings, weekends, and holidays is essential. Excel in communication, organization, composure under pressure, and computer proficiency. No direct reports, but guide associates and act as key leader.
Benefits
- Paid Weekly
- Comprehensive Health & Wellness Benefits
- 401k with Company Match
- Paid Time Off for Full-Time Associates
- Associate Discounts
- Tuition Assistance
- Robust Career Pathing & Development
Join us in Westminster and make a difference for pets every day!
Locations
- Westminster, Maryland, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and exceptional service
- Oversee store safety, cleanliness, merchandising, and compliance with policies
- Manage live pet sales, adoptions, store events, and online order fulfillment
- Act as Leader on Duty, delegating tasks, handling complaints, and ensuring operational execution
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs