Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Winchester, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance, promotions, and disciplinary actions.
- Lead pet parent interactions: Handle inquiries, promote events like adoptions and shot clinics, manage live pet sales, and ensure seamless online order pickups.
- Maintain store excellence: Oversee cleanliness, safety protocols, cycle counts, POS operations, and compliance with policies.
- Drive engagement: Delegate tasks, recognize achievements, resolve complaints, and support services when needed.
Experience & Skills
Seeking candidates with 2+ years in customer-focused retail, preferred leadership experience, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and act as key leader.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs in Winchester, VA.
Locations
- Winchester, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle customer service inquiries, online order fulfillment, POS transactions, and complaints
- Act as Leader on Duty to direct associates, delegate tasks, and ensure brand standards
- Support cycle counts, opening/closing procedures, and multi-department assistance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Customer Service Supervisor in Winchester, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including tuition assistance and clear career pathing.
Role Overview
The Retail Customer Service Supervisor (Key Holder) drives exceptional pet parent service, loyalty strategies, and store operations. You'll share oversight of safety, cleanliness, merchandising, and associate engagement, acting as Leader on Duty to guide teams and achieve results in a dynamic pet retail setting.
Key Responsibilities
- Facilitate associate experience: Train, mentor, coach, and provide feedback for performance, promotions, and disciplinary actions.
- Lead pet parent interactions: Handle inquiries, promote events like adoptions and shot clinics, manage live pet sales, and ensure seamless online order pickups.
- Maintain store excellence: Oversee cleanliness, safety protocols, cycle counts, POS operations, and compliance with policies.
- Drive engagement: Delegate tasks, recognize achievements, resolve complaints, and support services when needed.
Experience & Skills
Seeking candidates with 2+ years in customer-focused retail, preferred leadership experience, full-time flexibility, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports, but guide associates and act as key leader.
Benefits
Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development programs in Winchester, VA.
Locations
- Winchester, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
- Event Coordinationintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, onboarding, mentoring, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and in-store interactions
- Oversee store safety, cleanliness, merchandising, and operational compliance
- Manage live pet sales, adoptions, store events, and vet partnerships
- Handle customer service inquiries, online order fulfillment, POS transactions, and complaints
- Act as Leader on Duty to direct associates, delegate tasks, and ensure brand standards
- Support cycle counts, opening/closing procedures, and multi-department assistance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing
- general: Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs