Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Windsor, Ontario role fills an active vacancy with full-time positions available.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, handle grievances, and celebrate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events/adoptions/vet partnerships, handle live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability including evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports but guide associate development.
Benefits
Enjoy paid weekly wages, health/wellness benefits, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Care for your two- or four-legged family members while building your future!
Locations
- Windsor, Ontario, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Conduct cycle counts, POS operations, and ensure policy compliance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people! Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Windsor, Ontario role fills an active vacancy with full-time positions available.
Role Overview
As Retail Customer Service Supervisor (Key Holder/Experience Lead), you'll deliver exceptional service to pet parents while upholding PetSmart's vision, mission, and values. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement in a dynamic pet retail setting.
Key Responsibilities
- People Leadership: Facilitate training, onboarding, mentoring, and coaching. Delegate tasks, lead as Leader on Duty, handle grievances, and celebrate achievements.
- Brand Integrity & Store Experience: Manage pet parent interactions (phone/in-person/online), promote events/adoptions/vet partnerships, handle live pet sales, prepare online orders, operate POS, maintain cleanliness/safety, and ensure policy compliance.
Experience & Skills
Seeking candidates with 2+ years retail customer service experience (leadership preferred), full availability including evenings/weekends/holidays, computer proficiency, strong communication, composure under pressure, and organizational skills. No direct reports but guide associate development.
Benefits
Enjoy paid weekly wages, health/wellness benefits, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Care for your two- or four-legged family members while building your future!
Locations
- Windsor, Ontario, Canada
Salary
45,000 - 55,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Sales & Promotionsintermediate
- Inventory & Cycle Countsintermediate
- Point-of-Sale Proficiencyintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexibility for evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication (experience)
- Ability to react under pressure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associate development through training, coaching, and performance feedback
- Drive pet parent experience via loyalty programs, promotions, and issue resolution
- Oversee store cleanliness, safety for people/pets, and merchandising standards
- Manage live pet sales, adoptions, events, and online order fulfillment
- Act as Leader on Duty, delegating tasks and handling grievances
- Conduct cycle counts, POS operations, and ensure policy compliance
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs